PLEASE DO NOT USE THE WEBSITE IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS
Terms & Conditions of registration:
1.1 If you are not registering to the website via a corporate branded site you will be required to pay a £25 registration fee before you can make a booking.
1.2 This is a one off membership fee and there is no limit to the number of bookings you can make via the site (www.emergencyhomecare.co.uk).
1.3 We (My Family Care Ltd) will use your personal data to provide care solutions via our websites. You can search for and book care places from a selection of providers on our websites. You make the final decision as to which provider is booked. Once you have selected the provider you wish to use, we will pass the provider your personal data and that of your child or dependent so that they can provide the service. If you have provided sensitive personal data such as your child or dependent's medication requirements on the registration form, you consent to us passing this data to the provider. The providers will not use your and your child or dependent's personal data for any other purpose. We may also pass information back to your employer regarding your use of this service (if you are registering to the website via a corporate branded site). Some data may be processed outside the EEA. Where this happens, we will ensure that it is given the same levels of protection as required under the UK Data Protection Act.
Terms & Conditions on booking dependent home care:
1. Contract
These terms and conditions shall apply to all emergency homecare or elderly care bookings made via www.emergencyhomecare.co.uk (the "Website") between the individual or company (the "Client") making the booking and the care agency, Medico, or other Nestor PLC group company or otherwise ("Nestor"), supplying the carer (the "Agency"). All variations shall be agreed in writing between the parties. A booking shall constitute acceptance by the Client of these terms and conditions. The term "Carer" means a person whose services are supplied by the Agency to the Client for temporary work.
2. The Client agrees to verify and sign the Agency's timesheet for each Carer if provided. Signature of such timesheets by the Client constitutes acceptance that the Carer has worked satisfactorily for the hours indicated on the timesheet. Failure to sign the timesheet does not alter the Client's liability to pay for hours worked.
3. Carers are deemed to be under the supervision, direction, care and control of the Client from the moment they report to the Client or enter the Client's premises. The Client agrees to be responsible for all acts, errors or omissions of the Carer, whether wilful, negligent or otherwise as though he/she the Carer was on the payroll of the Client.
4. The Client shall indemnify and keep indemnified the Agency against any costs, claims or liabilities incurred by Nestor arising out of any claim by the Carer in relation to a booking with the Client, or arising out of any claim relating to a booking by the Carer with the Client.
5. Any Carer booked via the Website is booked subject to the specific terms and conditions of the Agency, whether a Nestor agency or otherwise. In particular the Agency's terms and conditions covering confidential information and the charging of additional fees should the Carer be booked for additional work by the Client shall apply.
6. The Agency endeavours to provide the Client with only the most suitable Carers, having performed all checks required by law. However the final decision to employ a Carer is the sole responsibility of the Client and the Agency does not accept any liability for any kind of inconvenience, loss or damage howsoever arising and whether caused directly or indirectly from an act or omission of a Carer introduced by the Agency. Similarly no warranty is offered in respect of the suitability, honesty, capability or character of any Carer introduced by the Agency and employed by the Client. Carers are not the employees of the Agency. The Agency does not exclude or restrict liability for death or personal injury resulting from its negligence.
7. Cancellation Policy
A booking may be cancelled without charge up to 48 hours before the booking is due to start at no cost to the Client. If a booking is cancelled within 48 hours of the bookings commencement then 50% of the fee will be charged up to a maximum of £100 per booking. If the Carer arrives to commence the booking and the Client decides in its reasonable opinion that the Carer is unsuitable and does not commence the booking then the Agency may in its absolute discretion decide to waive all or part of the fee due.
